Shipping and Returns

Shipping - Our Standard shipping format Is Royal Mail 1st Class this can take up to 7 days during busy periods. 

Returns - if you are not satisfied with your purchase you may request a refund within 7 days of purchasing goods providing they are in original packaging and the same unused condition that you received them. Unfortunately as we are a small independent retailer we can not offer free returns. Please contact us for a returns address. We advise using a tracked service as we do not accept responsibility for items we do not receive. Please note we do not accept returns or issues refunds for personalised items.

 

Damaged items - All our items are hand picked and packaged securely by us however if any goods arrive damaged please send us photographic evidence within 7 days to prettylittleflame@yahoo.com and we will send a replacement at our earliest convenience.